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Guides

How to Resolve Unknown Service Lines: Records, Locating and Verification

Most inventories start with thousands of unknowns. The fastest systems combine records, field observations and targeted verification instead of digging at every address.

Start with what you have

Construction dates, tap cards and work orders resolve many lines on paper. Routine work such as meter changes, curb stop repairs and main breaks is a chance to record material as crews see it.

Field observations

Photos at the meter box and where the line enters the building are cheap and fast. Locating the curb stop and meter box first means crews aren't hunting for paved-over boxes.

Sampling and models

Statistical sampling and predictive models help decide where to look. Both need physical verification at real addresses, which is where located and mapped service connections save time.

Verification by excavation

Excavation gives a direct look at the pipe but costs the most per address. Locating the service line and nearby utilities first keeps the hole small, in the right place and clear of other lines.

Questions

Related services

Areas we serve

Houston & the Gulf Coast

West Texas & the Panhandle

Request a site assessment

Send the system name, area and rough line count. You'll get a written scope and price for locating, recording and mapping.

Calls ring straight through to the scheduling team. The form takes photos, drawings and site details.

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